Receive your mail at a time that suits your business.

You decide when you’d like your mail to arrive. Choose the same time every day from 6.00am Monday to Saturday*, or ask for your mail to be delivered on the same day each week or month, if that’s more convenient. We’ll also deliver any other mail with the normal post round.

There’s no minimum amount of mail for Timed Delivery and you can even use the service with Response Services and Special Delivery™, although for Special Delivery, this will involve an extra fee for extraction. The only condition is that you’re located within 10 miles of a delivery office and you need mail no earlier than 6.00am. If you live outside the 10 mile radius, get in touch with your Account Manager or call 08457 950 950 to see if there’s another way we can help.

We promise to deliver within 15 minutes either side of your chosen delivery time. If we fail to deliver on time, you’ll be refunded that day’s fee** (this excludes failures resulting from Industrial Action by Royal Mail Employees).  If Royal Mail fails to provide your timed delivery within the delivery time window, you may ask for a refund. However, this request must be made within seven days of the failure occurring.

For more information, contact your Account Manager or one of our Sales Advisors on 08457 950 950.

Before applying please make sure you have read the Timed Delivery Terms and Conditions, which can be downloaded from the Document Library below.

* Exact times and dates are subject to availability. Details available on application.
** Royal Mail will not pay compensation or refund fees paid when circumstances beyond our control prevents us from delivering mail at the allocated time. These circumstances may include exceptionally severe weather conditions, acts of terrorism and vandalism and acts by third parties with whom Royal Mail has no contractual relationship.