We'd like to make sure you can always count on us for a fast, affordable, reliable service. Whether you're sending letters or packets by Royal Mail Special Delivery™, First or Second Class, we want to give you the highest quality service. But don't just take our word for it. An independent research company monitors our letter delivery results for each of the 121 postcode areas in the UK.  See below for details on how this research works and to learn about how you could join the research panel.

TNS is an independent market research agency, providing an accurate and unbiased measure of the delivery service Royal Mail provides to its customers. The service is measured using a large panel of business and private volunteers, spread throughout the UK. Panellists post test letters to each other and log the dates of posting and receipt via a website. From this, a picture can be built up of the quality of service being offered to each postcode area and to the UK as a whole. The design of the survey takes a number of factors into account, and attempts to make it as representative as possible of the live daily flow of mail around the UK.

Taking part in the surveys is a very straightforward task. The postage costs of the test items are paid for and panellists are rewarded with a book of stamps each month, as well as entry into frequent prize draws. TNS is always looking for new people to join its surveys, ranging from individuals using stamped mail, small and medium businesses that use a franking machine or PPI licence, right through to large mailers posting marketing or publishing items, as well as business using response services..

For more information on:

• Becoming a Stamped mail panellist, which will take you to a short questionnaire that will take no longer than five minutes to complete.
• Becoming a Franking panellist, which will take you to a short questionnaire that will take no longer than five minutes to complete.
• Becoming a PPI, response services, marketing or publishing product panellist, please send an email to: ppi@tns-ri.co.uk.

Previous Quality of Service results

Take a look through our archive of previous quality of service quarterly reports.